Privacy Policy

ADD VALUE REALTY - Privacy Policy

Last updated: 1 March 2025

Introduction

Add Value Realty Ltd is committed to protecting the privacy of personal information provided to us. This policy explains how we collect, use, and protect your personal information in compliance with New Zealand’s Privacy Act 2020 and good practice standards.

By accessing our website, providing us with your personal information or by signing an Agreement with us you consent to the collection, storage, use, disclosure and processing of your personal information in accordance with this privacy policy.

We may update our privacy policy from time to time to reflect changes in the law and our business practices. If you have any questions or requests relating to your personal information, please contact us.

Information & Collection

We collect your personal information directly from you and from your authorised representatives and when you interact with us – for example when you instruct us to represent you, your business or other entity.

We may also collect personal information about you indirectly as permitted in the Privacy Act, such as where that information is publicly available and such collection would not be prejudicial to you.

You authorise us to collect your personal information from all other Add Value Realty entities such as credit reporting or identification verification agencies or all other third parties, for credit assessment purposes or to fulfil our obligations under the AML/CFT Act.

We also collect personal information about you through cookies and other technologies. Add Value Realty and our third-party service providers use a variety of technologies to assess how our websites and mobile applications are used, to personalise your experience and to deliver you marketing, including online content, tailored to your interests.

We may collect any necessary personal information about you and anyone who represents you for the following purposes (“Purposes”): to enable us to provide services to you including;

Sale and purchase of residential/rural and commercial real estate, including recording attendance at a property, interest in a listing, facilitating an Agreement (including an agreement for sale and purchase), providing valuations, and providing itemised chattels, photos, and records or interaction with a person or their property.

Marketing and promoting current and future properties, including advertising, direct marketing, other promotions and social media engagement, and for maintaining a relationship through the provision of market information, news and/or events. Direct marketing communications may be sent in various forms including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Unsolicited Electronic Messages Act 2007. Where you have indicated a preference for a method of communication we will endeavour to use that method whenever practical to do so. You may opt-out of receiving marketing communications from us at any time by contacting us at office@addvaluerealty.com by adding UNSUBSCRIBE in the subject line or by using opt-out facilities provided in the marketing communications and we will then ensure that your name is removed from our mailing list.

Conducting market research and surveys. Contact information may be used to make initial contact and invite participation in market research and survey activities. Where the individual opts-in to participating, the information may be used to provide insights into real estate market activities;

Analysing website and sales data;

To carry out our internal business functions and activities in order to monitor, measure and improve our own business practices. This includes checking our processes are being followed, managing, training and developing our personnel, and improving or customising our products and services

To comply with our legal obligations (such as those under the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (AML/CFT Act) or the Overseas Investment Act 2005), to maintain records for real estate agent code of conduct regulation and tax purposes, and to comply with any lawfully issued notice to provide information to a regulatory agency including the New Zealand Police and the Serious Fraud Office;

For credit assessment purposes, to invoice you for services provided to you and collect any debt owed to us by you (which may involve disclosing your personal information to debt collectors); and

Any other lawful purpose connected with the function or activity of our business that we tell you about or you authorise (including in any Agreement).

Cookies

Cookies are small files issued to your device when you visit our website/s that can be understood by the site to collect information. We use that information to remember who you are (to log you in), to advertise, to tailor offers or other content to your interests and to assess how our sites are used and to store your preferences.

Cookies recognise you when you return to our online website and allow third parties to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our online website with personal information, this information may be linked to the data stored in the cookie.

You can block cookies through your browser settings however by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website, other websites and online services. To learn more, please look at the cookie settings available in your specific web browser(s).

Other technologies

Our web servers may log information such as your device type, operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone where your device is located. We also may record information such as the address of the web page that referred you to our sites and the IP address of the device you use to connect to our sites and may log information about your interaction with the sites, such as which pages you visit.

Web beacons. Web beacons are small files that link web pages to particular web servers and their cookies. These control which of our web servers collect information (Javascript or other computer languages). These may be used to gather information and details about your interaction with our sites.

Google Analytics / Third-Party plug-ins

We may use third-party web analytics services on our sites, such as Google Analytics. These help us analyse how you use the sites. The information obtained for this purpose (including your IP address and other information collected by automated means) will be disclosed to or collected directly by these service providers.

The providers of third-party plug-ins and widgets on our sites, such as embedded videos and social media sharing tools, may use automated means to collect information regarding your use of the sites and your interactions with the plug-ins and widgets.

We may also receive information you have made available to those third party services, including the geographic location of your mobile device and other information about you (such as name, email address, gender, locale, time zone, languages, social media profile URL, personal website URL, biographical information, birthday, photo, list of devices, education history, work history, hometown, interests, current city, political views, favourite athlete and teams, relationship status and information, religion, name of significant other, and certain security settings information) and your contacts on those services. This information is subject to the privacy policies or notices of the third-party providers of the plug-ins and widgets.

How We Use Your Information

We use the collected information for various purposes, including:

To provide and maintain our service

To notify you about changes to our service

To allow you to participate in interactive features

To provide customer support

To gather analysis or valuable information to improve our service

To monitor the usage of our service

To detect, prevent, and address technical issues

Disclosure of Data

We may disclose your personal information to:

Comply with a legal obligation; protect and defend the rights or property of Add Value Realty Ltd; prevent or investigate possible wrongdoing in connection with the service, protect against legal liability or to protect the personal safety of users of the service or the public.

Third party service providers; your professional advisers, such as lawyers;

Credit reporting agencies;

Debt collection agencies;

Regulators and government agencies and anyone else who we are legally required or authorised to share your personal information with, such as under AML/CFT Act; or

Other third parties we tell you about or to whom you specifically authorise us to disclose such information.

We may also use or disclose your information where that use or disclosure is permitted under the Privacy Act or any other applicable law, such as where the information disclosed is publicly available or where it would not be unfair or unreasonable to use or disclose the information. We may also disclose information when it is not in a form which identifies you.

If required for a Purpose above, you consent to us transferring your personal information to a party outside New Zealand in such a manner that personal information will be transferred and used in a manner that is consistent with the requirements of the Privacy Act and any other applicable privacy laws in the jurisdiction or jurisdictions to which the information is transferred.

Security of Data

The security of your data is important to us, but as our website is linked to the internet, we cannot provide assurance of the security of information you transmit to us online or that the information you supply will not be intercepted while being transmitted over the internet. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security and any personal information or other information which you transmit to us online is transmitted at your own risk.

Links to other websites and apps

Our website contains links to other websites for your convenience and information. Where these websites and apps operate independently from us they will have their own privacy notices or policies, which we recommend you review as you acknowledge that we are not responsible for their content, use or the privacy practices of the websites or apps.

Your Data Protection Rights

Under the Privacy Act, you have the right to access and request correction of your personal information you have certain rights in relation to your personal information, including the right to access copies of your personal data and you can request that we correct any information you believe is inaccurate.

Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you). We may charge you a fee to cover our administrative and other reasonable costs in providing the information to you and, if so, the fees will be disclosed in advance. We will not charge for making corrections to your personal information.

There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you reasons for any refusal.

If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment then we will add a note to the personal information stating that you disagree with it.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy or you believe that your privacy has been breached please contact the Privacy Officer and provide details of the incident so we can investigate it. We will deal with the complaint in accordance with our current Compliant Handling Procedure.

Please contact the Privacy Officer, Mike Block:

By email: mike.block@addvaluerealty.com
By phone number: +64 21 888 233