Complaints Proceedure
ADD VALUE REALTY - COMPLAINTS PROCEDURE
We're Here to Help – Complaints Procedure
At Add Value Realty Ltd, we’re committed to providing you with a great experience. But we understand that sometimes things don’t go as planned. If you have a concern or complaint, we’re here to listen and work with you to make things right.
Step 1: Talk to Us First
If something’s gone wrong, please reach out to us directly. We’d appreciate the chance to understand what happened and try to fix it.
Company Name:
Add Value Realty Ltd
Licensed under the Real Estate Agents Act 2008
Who to Contact:
Please get in touch with our Company Licensee, Mike Block, who will personally look into your complaint and respond with his findings. Whether it’s a mistake or a misunderstanding, we’ll do our best to resolve it quickly and professionally.
How to Send Your Complaint
To help us respond promptly, please include the following in your email:
Use the word “Complaint” in the subject line
Name of the licensee (salesperson) involved
Property address related to the complaint
A detailed explanation of what happened
Any supporting documents or evidence
Once we receive your complaint, we’ll acknowledge it and aim to respond within 10 working days.
We won’t charge you for looking into your complaint We won’t take any further action on disputed amounts while we’re working through the issue
If You’re Still Not Satisfied
If you’re not happy with the outcome, you can write directly to our Company Licensee:
Mike Block
Director / Company Licensee
Add Value Realty Ltd
PO Box 87523, Meadowbank, Auckland 1742
Mobile: 021 888 233
Email: mike.block@addvaluerealty.com
Mike will review everything and respond in writing within 10 working days.
Taking It Further
If after 20 working days you haven’t received a satisfactory response, or you’d prefer to go straight to the Real Estate Agents Authority, you’re welcome to do so.
Visit: www.reaa.govt.nz.
You can use their complaints process at any time, whether or not you’ve contacted us first.
If you have any questions about this process, feel free to reach out to Mike Block. We’re here to help and appreciate the opportunity to make things right.